Refund & Return Policy

At Weave of the Wind, every order is made with care and prepared specifically for you. Because our products are made to order, we generally do not accept returns or exchanges for change of mind, incorrect sizing, or personal preference.

If there is a problem with your order, however, we want to make it right.

Damaged, Defective, or Incorrect Items

If your order arrives:

Damaged
Defective
Misprinted
Incorrect

please contact us within 7 days of delivery.

To help us resolve the issue, please include:

Your order number
Photos of the item and the issue
A brief description of what went wrong

In some cases, we may request additional photos or information to investigate the issue.

If your claim is approved, WOTW may provide a replacement or refund, depending on the circumstances.

Returns

Because WOTW products are made to order, we do not accept returns for:

Incorrect size selection
Change of mind
Personal preference
Items that have been worn, washed, altered, or damaged after delivery

If you believe your order qualifies for a return due to a defect or fulfillment error, do not send the item back without contacting us first. We will provide return instructions if a return is required.

Lost or Missing Packages

If your package appears to be lost in transit, please contact us as soon as possible with your order number.

We will work with our fulfillment and shipping partners to investigate the shipment and determine the appropriate resolution.

WOTW is not responsible for packages that are marked as delivered but are subsequently lost or stolen after delivery.

Refunds

If a refund is approved, it will be issued to the original payment method used for the purchase.

Once a refund has been processed, the time it takes for the funds to appear in your account may vary depending on your bank or payment provider.

Order Changes & Cancellations

If you need to cancel or make a change to your order, please contact us as soon as possible after placing your order.

Because WOTW products are made to order, orders may be submitted for production shortly after purchase. Cancellation or modification requests can only be accepted before an order has entered production.

Once an order has entered production, we are unable to cancel or modify it.

If you need to make a change to your order, please contact us at hello@weaveofthewind.com and include your order number.